TERMS & CONDITIONS
Effective Date: 12/03/2025
Company Name: Crow Media (“Company,” “we,” “our,” or “us”)
Client: The individual or business entity (“Client,” “you,” or “your”) that engages our services.
1. Acceptance of Terms
By purchasing, accessing, or using any services, digital products, or deliverables provided by the Company, you agree to be bound by these Terms & Conditions (“Agreement”). If you do not agree, you may not use our services.
2. Scope of Services
The Company provides digital marketing and creative services which may include, but are not limited to:
Website design and development
Logo and branding design
Invoice and payment structure design
Digital marketing consulting
Content creation
Other small-business digital services as agreed in writing
All services will be described in a service proposal, invoice, or written agreement provided to you upon engagement.
3. Client Responsibilities
The Client agrees to:
a. Provide timely access to information, materials, and approvals needed to complete services.
b. Ensure all content provided to the Company does not infringe on any third-party intellectual property rights.
c. Maintain accurate and up-to-date communication channels.
Failure to provide required materials may delay delivery times, for which the Company is not responsible.
4. Fees & Payment
a. All fees will be outlined in a written proposal, invoice, or contract.
b. Payments are due as stated on the invoice and must be paid in full prior to the release of final deliverables, unless otherwise agreed.
c. Late payments may result in suspension of services.
d. All sales are final. Refunds are only granted at the Company’s discretion.
5. Intellectual Property Rights
a. Client Ownership: Upon full payment, the Client will own the final approved deliverables such as logos, website files, and other custom digital assets.
b. Company Ownership:
The Company retains ownership of all underlying tools, templates, code libraries, and processes used to create deliverables.
c. License to Use Client Materials:
The Client grants the Company a limited license to use provided materials solely for the purpose of delivering the contracted services.
6. Data & Information Storage
a. The Client’s information, project files, and business data may be stored on secure servers used by the Company for project fulfillment and archival purposes.
b. Confidentiality: The Company will not sell, share, or distribute the Client’s information to any third party except as required by law or necessary for internal project development.
c. The Company uses commercially reasonable security measures but cannot guarantee absolute security of stored data.
7. Portfolio Use
The Client grants the Company permission to display completed work, screenshots, and project summaries in the Company’s portfolio, website, or marketing materials. If the Client wishes to restrict this, they must request so in writing prior to the start of the project.
8. Revisions & Project Completion
a. The number of revisions will be stated in the service agreement. Additional revisions may incur additional fees.
b. If the Client becomes unresponsive for 30 days or more, the project may be marked as completed and all outstanding balances will become due.
9. Third-Party Tools & Integrations
Some services may involve third-party platforms (e.g., hosting providers, payment processors, domain registrars). The Company is not liable for downtime, errors, or issues caused by third-party services. The Client is responsible for ongoing fees unrelated to the Company.
10. Limitation of Liability
To the maximum extent permitted by law:
a. The Company is not liable for indirect, incidental, or consequential damages.
b. The Company’s total liability under this Agreement shall not exceed the total amount paid by the Client for the services in question.
c. Services are provided “as-is,” and results depend on various factors outside the Company's control.
11. Indemnification
The Client agrees to indemnify and hold harmless the Company from any claims, damages, or liabilities arising from:
Content provided by the Client
The Client’s misuse of deliverables
Violations of this Agreement
12. Termination
Either party may terminate this Agreement with written notice. Upon termination:
The Client must pay all outstanding balances for work completed.
No intellectual property rights are transferred until payment is made in full.
13. Governing Law
This Agreement is governed by and interpreted in accordance with the laws of the State of Washington, without regard to conflict of law principles.
14. Dispute Resolution
Any dispute arising from this Agreement shall first be addressed through good-faith negotiation. If unresolved, the parties agree to binding arbitration in the state and county of the Company’s principal place of business.
15. Amendments
The Company may update these Terms & Conditions at any time. Updates will apply to future services unless stated otherwise.
16. Entire Agreement
This Agreement constitutes the entire understanding between the parties and supersedes all prior oral or written discussions.